Money back guarantee

We’re so sure you’ll love our nootropics products that we offer a 60-day satisfaction guarantee for our USA, Canada and UK customers. If, after daily use of your nootropics as directed on the label, you’re not satisfied with the product or results, simply send us an email, and we’ll make it right. You have 60 days from the date the product was sent to request a return.

International Refund & Return Policy (Outside of the USA, Canada and UK)

“International” is defined as any and all countries outside of the United States of America, Canada and United Kingdom.

All international sales are final and are not eligible for a refund unless the product arrives faulty or damaged.

Before requesting a refund, you should take your nootropics as directed on the label until the container is empty. Assess your results but please note that for best results, all supplements should be used in conjunction with a healthy lifestyle, including a healthy diet and regular exercise. Please also note that refunds are only given on one container – if you open more than one container of the same product you cannot claim a refund on the additional containers. If you have any questions, our customer service team is on hand and always happy to chat.

If you’re not 100% happy with your purchase, all you need to do is get in touch with our customer service team and they’ll do their best to make it right, every time.

To ensure your satisfaction, we have made it easy to return product for a refund, exchange product or receive an "In House Credit".

The guarantee applies for all first time purchasers of an initial order of product, It does not apply to an individual's additional product orders placed after an initial order. Limit one (1) guarantee per product, per household. 

To qualify you must return to us all product and containers and the receipt you will have received with your order back to our specified location. Please email hello (at) simplynootropics.com. Any claim must be submitted within 60 days of delivery. This gives you time to use a whole container and assess your results. Please note this excludes bundle products, and we will only accept returns from purchases made on www.simplynootropics.com.au Our refund does not apply to in-store or third party sellers, you must contact their customer service department.

1. To claim your refund, YOU MUST FIRST email hello (at) simplynootropics.com 
2. Any claim must be submitted within 60 days of the order date. This gives you time to use our product and assess your results properly
3. You must supply your full name, address and order number
4. You must supply a photo of your item/s prior to shipping so we can assess the condition and confirm if any products are unopened and in their original condition.
5. You must use a courier service that requires a signature for delivery. We cannot refund you for items that are not returned to us or are lost in the mail. You must send the products to our Australian warehouse where we ship our global products from.
6. Return the empty and unused portion of your product, along with the original invoice (place it inside the box) to ensure proper handling.
7. Any and all shipping costs are non-refundable.
8. You will be refunded minus internal shipping, handling and admin costs (refund minus $20 USD)

Please note your guarantee comes into effect on the day your product is shipped from our fulfilment centre and expires 60 days after the shipped date.

Refunds are issued to the payment method used in the transaction. Any and all shipping costs are non-refundable.