Privacy Policy

Simply Nootropics PTY LTD (ACN: 680 193 319) is committed to safeguarding your privacy online. Simply Nootropics is referred to in this Privacy Policy as "we", "our" or "us". It is very important to us that you should be able to use and enjoy our sites without having to worry about your privacy. This Privacy Policy is designed to help understand how your personal information will be treated. Please read this Privacy Policy along with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

ABOUT PRIVACY POLICY

This Privacy Policy describes the personal information that may be collected and processed by us, what we use your personal information for, when we collect your information, how we might use and disclose your personal information, and the choices you can make about your personal information when you visit or make a purchase from SimplyNootropics.com.

This Privacy Policy applies to all our sites (however accessed or used) whether via personal computers, mobile devices, or other technology ("Device") and other interactive features, applications or downloads that are operated by us that are available through these websites and contain this Privacy Policy produced and maintained by us (collectively "Site"). By using the Site, you acknowledge that you've read and understood this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

We will collect personal information when you provide to us, and only to the extent necessary to provide the product or service you requested or to carry out our internal administrative operations.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what Sites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number). We refer to this information as “Order Information”.

Additionally when you subscribe to us, contact us or create account in our Site, we collect certain information from you, including your name, email address, etc. We refer to this information as “Contact Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information, Order Information and Contact Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We use Contact Information to communicate with you and offer you your required service such as responding to queries and complaints; sending you marketing and promotional material; processing and operating your account after acquiring your consent.

TEXT MARKETING NOTIFICATIONS
By subscribing to Simply Nootropics text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out. You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.

SHARING YOUR PERSONAL INFORMATION

We share information within Simply Nootropics.

We share your Personal Information with service providers to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We share information on Social Media. Some of our Sites may include social media links such as Facebook. If you click on any of these links, it may collect your IP Address and record which page you were visiting at the time. Social media may also use cookies so that the feature can function properly. Social media are hosted by third parties. When you’re clicking them, your personal data will be processed by that third-party according to their own privacy policies.

Finally, we don’t and won’t sell your personal information. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you with your consent. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DATA TRANSFERS, STORAGE AND PROCESSING

Simply Nootropics conducts business throughout the world and the personal Information that we collect from you will be transferred to, stored at, or processed in our offices or by third parties carrying out such services on our behalf. All information we collect from you may be located in countries with privacy laws that may be different from where you live. We ensure your personal data is protected by requiring all our group companies and service providers to follow the same rules when processing your personal data. By using our Services, the transfer, collection, processing of data will occur as specified in this Privacy Policy, our Terms of Use, and any other terms provided at the time of collection. Whenever your personal information is transferred, stored or processed by us or by third parties carrying out such services on our behalf, we’ll take reasonable steps to safeguard the privacy of your personal information.

DATA SECURITY

Simply Nootropics is committed to keeping your trust by protecting and securing your personal information. We have in place reasonable commercial standards of technology and operational security to protect all personal information provided to us from misuse, interference, loss, unauthorized access, modification or disclosure. We limit access to personal information to individuals with a business need consistent with the reason the information was provided.

The Internet is not 100% secure. We cannot promise that your use of our Sites and apps will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords. This Site may include links to third-party sites like Facebook or Instagram. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party sites and are not responsible for their privacy statements. When you leave our Site, we encourage you to read the privacy notice of every site you visit.

We will notify you and any applicable regulator of a data breach where we are legally required to do so.

HOW LONG WILL WE KEEP YOUR PERSONAL DATA?

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

YOUR LEGAL RIGHTS

  • If you are a California resident or if applicable EU, UK or Canadian law applies to you, you may have the right to request that we disclose what categories of Personal Information about you that we collect, use and disclose, the source of this Personal Information, the purposes for collecting, using and disclosing your Personal Information, and the third parties to whom we have disclosed your Personal Information. You may also have the right to request the specific pieces of Personal Information we have collected about you, as well as the right to request that we delete your Personal Information (subject to certain exceptions).
  • In addition if applicable EU, UK or Canadian law applies to you, you may have the right to request any incomplete or inaccurate Personal Information be corrected, the right to object to our processing of your Personal Information where we send you direct marketing, or the right to object to our processing of some or all of your Personal Information on grounds relating to your particular situation which are based on legitimate interests, at any time (and require such Personal Information to be deleted). If you object, we shall no longer process your personal data unless we can demonstrate compelling legitimate grounds for such processing which override your interests, rights and freedoms or where it is necessary for the establishment, exercise or defence of legal rights.  Further, you may have a "data portability" right to require us to transfer your Personal Information to you or to a new service provider in a structured, commonly used and machine-readable format.
  • In addition, if applicable Australian law applies to you, you may have the right to access your Personal Information, seek correction of your Personal Information or make a complaint about a breach of applicable Australian law using our contact details in Section 16 If contact is made to exercise any of these rights, this request will be reviewed and processed by our team. Once processed, the outcome will be communicated to you in a reasonable timeframe and in the manner you have requested (for example, via telephone call or email), or, if no manner is requested, via the most reasonable and practical manner. Depending on the type of request, this outcome may include providing access to the requested Personal Information, confirming correction of the Personal Information (including correction with applicable third parties if required) or complaint handling. If the request is refused, the reasons for the refusal will be provided via written response and this response may include other information if required, including where applicable, complaint mechanisms, additional information necessary under Australian privacy law or reasonable solutions to meet the needs of your request.
  • You may also have an authorized agent submit a request on your behalf. Please note that when you (or your authorized agent) submit a request to exercise these rights, we may ask that you provide information to verify the request in order to ensure that your Personal Information is not disclosed to an unauthorized individual.  Any information we collect as part of this process will be used for verification purposes only.
  • We will not discriminate against you for exercising any of these privacy rights. You also have the right, at any time, to lodge a complaint about our processing of your personal data with the relevant body regulating data protection in your jurisdiction (for the European Union, details are available here).
  • In all circumstances where Australian law applies, requests will be handled in accordance with applicable Australian privacy laws.

If you wish to unsubscribe from e.g. newsletters or marketing emails you will be able to do so via the link provided in those emails. If you wish to delete cookies placed, our Cookie Policy and Cookie Settings will help show you how to do that. Under certain circumstances, you have rights under data protection laws in relation to your personal data. Simply Nootropics complies with the rights given to EU Citizens under the General Data Protection Regulation (GDPR) and Californian Citizens under California Consumer Protection Act (CCPA). These rights are as following:

Request disclosure of your personal information or access to your personal data (commonly known as a "data subject access request"). This enables you to receive additional details or a copy of the personal data we hold about you and to check that we are lawfully processing it. The file containing your personal information will be kept on our servers and those of our service providers.

This right is subject to certain exceptions (see below) allowed by law.

Exceptions

Your right to access your personal information is not absolute. In some circumstances, the law permits us to refuse your request to provide you with access to your personal information. Such circumstances may include where:

  • access would pose a serious threat to the life or health of any individual;
  • access would have an unreasonable impact on the privacy of others;
  • the request is frivolous;
  • the information relates to a commercially-sensitive decision-making process;
  • access would be unlawful; or
  • access may prejudice enforcement activities, a security function or commercial negotiations.

Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request deletion or erasure of your personal information. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Right of data portability. We will provide to you or a third party you have chosen your personal data in a readily useable format or in a structured, commonly used, machine-readable format. Note that this right is to in response to a request for disclosure or only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Do not track right. California law requires us to let you know how we respond to web browser Do Not Track (DNT) signals. Because there currently isn’t an industry or legal standard for recognizing or honoring DNT signals. We don’t respond to them at this time. We wait the result of work by the privacy community and industry to determine when such a response is appropriate and what form is should take. If you turn on Do Not Track in your site browser, we will respect your choice.

We don’t have any automated processing including profiling. If you wish to exercise any of the rights set out above, or you have any complaint about our processing of your personal data, please see Contact Us. To check and confirm you are the right data subject, please provide us with your name and email address when you email us.

TEXT MARKETING NOTIFICATIONS
By subscribing to Simply Nootropics text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialing system or other technology. Message frequency is recurring. You may receive an additional text message confirming your decision to opt-out. You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.

The Simply Nootropics Australia mobile message service (the "Service") is operated by Simply Nootropics (“Simply Nootropics Australia”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Simply Nootropics Australia’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Simply Nootropics Australia through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Simply Nootropics Australia. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to SimplyNSMS or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Simply Nootropics Australia mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to SimplyNSMS or email hello@simplynootropics.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

THIS SITE IS NOT INTENDED FOR CHILDREN

Our Site is meant for adults. We do not knowingly collect personally identifiable information from children under 16 without permission from a parent or guardian. If you are a parent or legal guardian and think your child under 16 has given us information, you can email us at hello@simplynootropics.com

UPDATES TO THIS PRIVACY POLICY

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will not change how we handle previously collected information without providing notice. If applicable, we will also obtain your consent. Please check our sites periodically for updates.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@simplynootropics.com or visit: www.simplynootropics.com.au

A member of our Customer Service team will try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.